Posted by on November 21, 2023 12:40 pm
Categories: News The Hill

Flight delayed or canceled? Here are your rights as a passenger

Transportation Secretary Pete Buttigieg released a public service announcement (PSA) Tuesday morning reminding airline passengers of their rights.

“[I]f your flight does get delayed or canceled, know that the Department of Transportation has your back,” Buttigieg said in the PSA video posted to X, the platform formerly known as Twitter. “For example, we have secured enforceable commitments from the 10 largest airlines to cover expenses for things like rebooking, meals and more, when you face delays or cancellations that are the airline’s responsibility.”

The Transportation secretary also noted that passengers are “entitled to a full cash refund” if a flight is canceled for “any reason.” “More airlines are now offering fee-free family seating,” which he said the Department of Transportation is pushing for “across the board.”

“So, before you travel this holiday, take a moment to visit, know your rights and what to expect as a passenger and know that the Department of Transportation is here to support you,” Buttigieg continued in the video.

Buttigieg’s announcement comes amid record travel numbers expected over this year’s Thanksgiving holiday. The Transportation Security Administration said it expects 2.6 million passengers to be screened Tuesday and 2.7 on the following day. It also said 2.9 million passengers could be screened Sunday, breaking a record set in June. 

The video also comes as officials warn about severe storms and possible snow in the next week.

“Two main storm systems are expected to impact the Nation with rain, thunderstorms, and winter weather,” the National Weather Service’s Prediction Center posted Monday on X.

“Be sure to remain weather aware this week and check for local forecasts before traveling,” the service added.

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